Durham Music Academy LLC, Effective Date: October 5, 2026
Durham Music Academy LLC ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit durhammusicacademy.com or use our private online piano coaching services.
When you book a discovery call, submit an inquiry, or engage with our online piano coaching services, we collect only the information necessary to serve you well. We believe in minimal, purposeful data collection, nothing more, nothing less.
Full name, email address, phone number, and general location, collected when you book a discovery call or submit an inquiry through our website.
Musical experience level, personal learning goals, and lesson preferences, shared by you so we can tailor your coaching experience from day one.
IP address and standard analytics cookies used strictly to ensure website reliability, security, and performance. No behavioral tracking or third-party advertising cookies.
How We Use Your Information
Every piece of information we collect serves a clear, student-centered purpose. We use your data exclusively to deliver exceptional coaching experiences and to keep communication smooth, timely, and professional. Deliver Personalized Coaching Your information powers our ability to provide 1-on-1 online piano coaching, mentorship, and a fully personalized curriculum built around your unique goals and experience. Scheduling & Notices We use your contact details to schedule discovery calls, send lesson confirmations, share session links, and provide important administrative notices about your enrollment. Direct Customer Support When you reach out with a question, concern, or request, we use your information to respond promptly and provide meaningful, personalized support — no bots, no runarounds.
Durham Music Academy LLC complies fully with A2P 10DLC regulations and US carrier guidelines. If you opt in to receive text messages from us, the following terms govern all mobile communications.
By opting in, you consent to receive transactional messages only, including scheduling confirmations, lesson reminders, and session updates directly related to your coaching.
Message frequency varies based on your individual lesson schedule. Message and data rates may apply.
You may cancel text messaging at any time by replying STOP to any message you receive from us. Your opt-out will be honored immediately and no further messages will be sent.
For assistance, reply HELP to any message or email us at bsylvester@durhammusicacademy.com.
Data Protection & Sharing
We treat your personal information with the highest standard of care. Durham Music Academy LLC is committed to safeguarding your data through industry-standard practices — and to being fully transparent about what we never do with your information. 🔒 We Never Sell Your Data We do not sell, rent, lease, or trade your personal information to third parties — ever. Your data belongs to you, and it stays with us solely to serve your coaching experience. 🛡️ Encrypted & Secured We utilize industry-standard encryption and security safeguards to protect your personal details against unauthorized access, disclosure, or misuse at all times. 📵 No Third-Party Marketing Your contact information is never shared with marketing partners, data brokers, or advertising networks. We have zero tolerance for spam or unsolicited third-party outreach on your behalf.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please don't hesitate to reach out. We are committed to responding promptly and transparently.
Owner: Bryant J. Sylvester
Email: bsylvester@durhammusicacademy.com
Phone: 919-374-1988
Address: Durham, NC 27709
Locations: 🇺🇸 United States • 🇬🇧 United Kingdom • 🇨🇦 Canada • 🇦🇺 Australia
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Privacy Policy